Volume 7, Issue 3, September 2019, Page: 50-56
Job Satisfaction on Employee Performance; Counterproductive Work Behavior and Organizational Citizenship Behavior as Mediations
Roby Sambung, Faculty of Economy and Business, University of Palangka Raya, Center of Kalimantan, Indonesia
Received: Aug. 25, 2019;       Accepted: Nov. 6, 2019;       Published: Nov. 21, 2019
DOI: 10.11648/j.ijebo.20190703.12      View  555      Downloads  167
Employee performance is one of the most researched topics in the field of human resources, many factors affect an employee's performance. As a negative behavior Counterproductive Work Behavior (CWB) which is often shown by employees when working, especially in government organizations. This behavior greatly affects the performance of employees in an organization. In addition to the negative behavior, positive behavior that has the opposite effect in improving employee performance is Organizational Citizenship Behavior (OCB). These two things are of concern to researchers to be studied in this study within a theoretical framework of research. Both CWB and OCB are largely determined by the job satisfaction felt by employees. This study aims to examine the effect of job satisfaction on OCB and CWB and the impact on employee performance, and wants to prove that OCB and CWB are able to mediate the relationship between job satisfaction and employee performance. Respondents from this study were 126 civil servants from 30 government offices with a simple random sample technique. The collected data were analyzed using the Structural Equation Modeling (SEM) approach with the Partial Least Square (PLS) approach. The results showed that OCB and CWB were proven to be mediators. For direct influence is explained in this text.
Job Satisfaction, OCB, Counterproductive Work Behavior, Employee Performance
To cite this article
Roby Sambung, Job Satisfaction on Employee Performance; Counterproductive Work Behavior and Organizational Citizenship Behavior as Mediations, International Journal of Economic Behavior and Organization. Vol. 7, No. 3, 2019, pp. 50-56. doi: 10.11648/j.ijebo.20190703.12
Copyright © 2019 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Ahmad, S., & Shahzad, K. (2011). HRM and employee performance: A case of university teachers of Azad Jammu and Kashmir (AJK) in Pakistan. African journal of business management, 5 (13), 5249-5253.
Aldag, R., & Reschke, W. (1997). Employee value-added. Center for organizational effectiveness Inc.
Biduani, 2018. Pengaruh kepuasan kerja terhadap perilaku kerja kontraproduktif melalui organizational Citizenship behavior (OCB), Studi pada Pemerintah Kota Palangka Raya. Tesis Magister Sains Manajemen, Program Pascasarjana Universitas Palangka Raya.
Chernyak-Hai, L., & Tziner, A. (2014). Relationships between counterproductive work behavior, perceived justice and climate, occupational status, and leader-member exchange. Revista de Psicología del Trabajo y de las Organizaciones, 30 (1).
Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International journal of hospitality management, 31 (1), 180-190.
Chin-Wen Liao. (2012). Work values, work attitude and job performance of green energy industry employees in Taiwan. African Journal Of Business Management. https://doi.org/10.5897/ajbm11.1449
Erdogan, B., Bauer, T. N., Truxillo, D. M., & Mansfield, L. R. (2012). Whistle While You Work: A Review of the Life Satisfaction Literature. Journal of Management. https://doi.org/10.1177/0149206311429379
Fox, S., Spector, P. E., Bruursema, K., Kessler, S., & Goh, A. (2007). Necessity is the mother of behavior: Organizational constraints, CWB and OCB. In meeting of the Academy of Management, Philadelphia, PA.
Hafidz, S. W. M. (2012). Individual differences as antecedents of counterproductive work behavior. Asian Social Science, 8 (13), 220.
Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction–job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127 (3), 376.
Kelloway, E. Kevin., Francis, Lori., Process, Matthew r., dan Cameron, James E. 2010. Counterproductive work behavior as protest, Human Resource Management Review 20 (2010) 18–25
Klotz, A. C., & Buckley, M. R. (2013). A historical perspective of counterproductive work behavior targeting the organization. Journal of Management History, 19 (1), 114-132.
Kreitner, R., & Kinicki, A. (2014). Perilaku Organisasi (Organizational Behavior) (Edisi-9). Jakarta: Salemba Empat.
Locke, E. A. (1976). The nature and causes of job satisfaction. Handbook of industrial and organizational psychology.
Mahjuri. 2016. Pengaruh kepribadian terhadap perilaku kerja Kontraproduktif melalui kecerdasan Emosional dan kecerdasan spiritual (studi pada pemerintah kota palangka raya), Tesis Program Magister Sains Manajemen Pascasarjana Unpar.
Martins, H., & Proença, T. (2012). Minnesota Satisfaction Questionnaire–Psychometric properties and validation in a population of Portuguese hospital workers. FEP Journal–Economics & Management: Working Paper, 471 (1).
Miles, D. E., Borman, W. E., Spector, P. E., & Fox, S. (2002). Building an integrative model of extra-role work behaviors: A comparison of counterproductive work behavior with organizational citizenship behavior. International Journal of Selection and Assessment, 10 (1‐2), 51-57.
Mohammad, J., Quoquab Habib, F., & Alias, M. A. (2011). Job Satisfaction and Organisational Citizenship Behaviour: an Empirical Study at Higher Learning Institutions. Asian Academy of Management Journal, 16 (2).
Mount, M., Ilies, R., & Johnson, E. (2006). Relationship of personality traits and counterproductive work behaviors: The mediating effects of job satisfaction. Personnel Psychology, 59 (3), 591-622.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books/DC Heath and Com.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in organizational behavior, 12 (1), 43-72.
Organ, D. W. (2018). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 80, 295-306.
Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of management journal, 53 (3), 617-635.
Rusdi, Zainnur M. 2014. Analisis perilaku kerja kontra produktif pada pegawai negeri sipil di bandar lampung. Jurnal Bisnis dan Manajemen, ISSN 1411 - 9366 Volume 10 No. 2, Januari 2014.
Sackett, P. R., Berry, C. M., Wiemann, S. A., & Laczo, R. M. (2006). Citizenship and counterproductive behavior: Clarifying relations between the two domains. Human Performance, 19 (4), 441-464.
Sambung, Roby. (2011). Pengaruh Kepuasan Kerja Terhadap OCB-I Dan OCB-O Dengan Dukungan Organisasi Sebagai Variabel Moderating (Studi pada Universitas Palangka Raya). Jurnal Analisis Manajemen, 5 (2), 77-90.
Sambung, R., Thoyib, A., & Troenam, E. A. Surachman. (2012). Pengaruh Kepuasan Kerja, Komitmen Organisasional, Kepribadian dan Profesionalisme Dosen terhadap Organizational Citizenship Behavior serta Dampaknya terhadap Kinerja Dosen (Studi pada Univ Palangka Raya). Jurnal Aplikasi Manajemen, 10 (1), 12-20.
Sendjaya, S., Pekerti, A. A., Cooper, B. K., & Zhu, C. J. (2019). Fostering organisational citizenship behaviour in Asia: The mediating roles of trust and job satisfaction. In Leading for High Performance in Asia: Contemporary Research and Evidence-Based Practices. https://doi.org/10.1007/978-981-13-6074-9_1
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes and consequences. Thousand Oaks, CA: SAGE.
Spector, P. E., Fox, S., Penney, L. M., Bruursema, K., Goh, A., & Kessler, S. (2006). The dimensionality of counterproductivity: Are all counterproductive behaviors created equal?. Journal of vocational behavior, 68 (3), 446-460.
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of applied psychology, 68 (4), 653.
Tharikh, S. M., Ying, C. Y., Mohamed Saad, Z., & Sukumaran, K. a/p. (2016). Managing Job Attitudes: The Roles of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behaviors. Procedia Economics and Finance. https://doi.org/10.1016/s2212-5671(16)00074-5
Thompson, E. R., & Phua, F. T. (2012). A brief index of affective job satisfaction. Group & Organization Management, 37 (3), 275-307.
Vinzi, V. E., Trinchera, L., & Amato, S. (2010). PLS path modeling: from foundations to recent developments and open issues for model assessment and improvement. In Handbook of partial least squares (pp. 47-82). Springer, Berlin, Heidelberg.
Yuen, K. F., Loh, H. S., Zhou, Q., & Wong, Y. D. (2018). Determinants of job satisfaction and performance of seafarers. Transportation Research Part A: Policy and Practice. https://doi.org/10.1016/j.tra.2018.02.006
Wright, P. M., George, J. M., Farnsworth, S. R., & McMahan, G. C. (1993). Productivity and extra-role behavior: The effects of goals and incentives on spontaneous helping. Journal of Applied Psychology, 78 (3), 374.
Wörtler, B., Van Yperen, N. W., & Barelds, D. P. H. (2019). Do individual differences in need strength moderate the relations between basic psychological need satisfaction and organizational citizenship behavior? Motivation and Emotion. https://doi.org/10.1007/s11031-019-09775-9
Cohen, J. (1992). A power primer. Psychological bulletin, 112 (1), 155.
Tenenhaus, M. (2004). A PLS approach to multiple table analysis. In Classification, Clustering, and Data Mining Applications (pp. 607-620). Springer, Berlin, Heidelberg.
Browse journals by subject